dkok's Privacy Policy

1. Introduction & Scope

dkok is a secure and reliable online betting and casino platform operated specifically for players in Bangladesh. We place the highest priority on the privacy and personal data security of our users.

This privacy policy ("Policy") describes how dkok ("we", "our", "platform") collects, processes, stores and uses your personal information — that is, any information that can directly or indirectly identify you.

This policy applies to your use of our website, mobile version and any related services. If you do not agree with any term of this policy, please stop using our services and contact us at [email protected].

2. What Information We Collect

dkok may collect your information in various ways. The purpose of collecting this information is always to improve service quality, ensure security and meet legal obligations.

2.1 Information You Provide Directly

When you create an account or use services on dkok, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 or above are permitted)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information for financial transactions (bKash, Nagad, Rocket, Upay or bank account details)
• Government-issued identity document information for identity verification (where applicable)
• Address information

2.2 Automatically Collected Information

When you use our platform, some information may be collected automatically:

• IP address and device identity
• Browser type and version, operating system information
• Browsing patterns on the site — which pages you viewed, how long you stayed
• Login and logout times
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes receive information from legitimate third-party sources — such as identity verification services or fraud prevention agencies. In these cases we collect only the information that is legally necessary for operating our services.

3. Purposes of Using Your Information

dkok uses the information collected about you for the following purposes:

• To create and manage your account
• To process deposits, withdrawals and other financial transactions
• To verify age and confirm identity (only users aged 21 or above are permitted)
• To prevent fraud, money laundering and other illegal activities
• To provide 24/7 customer support (live chat and email)
• To send you relevant promotional offers and bonus information (based on your consent)
• To improve the security and performance of the platform
• To meet legal and regulatory obligations
• To assist in implementing responsible gaming policies

We will never use your information for any purpose not stated in this policy unless we obtain your explicit consent.

4. Data Protection & Security

dkok takes advanced technical and administrative measures to protect your personal information. Our security measures are described below:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers between you and our servers are fully encrypted
• Passwords are stored using strong hashing algorithms
• Multi-factor authentication to prevent unauthorised access to accounts
• Firewalls and intrusion detection systems active at all times

4.2 Administrative Security

• Only authorised personnel have access to your information
• Staff receive regular privacy and security training
• A response plan is in place to detect and handle data breach incidents

Please note, however, that no method of transmitting data over the internet is 100% secure. We make every effort, but we cannot guarantee complete security.

5. Sharing Information & Third Parties

dkok does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

5.1 Service Providers

We may share necessary information with trusted third parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay and bank transfer facilitators), identity verification services or IT service providers. These third parties operate under strict confidentiality agreements and may use the information only for the specified purpose.

5.2 Legal Obligations

We may be required to disclose your information in response to Bangladeshi law, a court order or the direction of a competent authority. In such cases we will disclose only the information that is legally required.

5.3 Business Changes

If dkok undergoes a merger, acquisition or business restructuring, your information may be transferred to the new owner or successor entity. In that case we will notify you in advance.

6. Cookies & Tracking Technologies

The dkok website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required for the site to function properly. They manage sessions and maintain login status.
• Functional cookies: Remember your preferences and settings so you do not have to set them up again each time.
• Analytics cookies: Help us understand how the site is used — this information is processed completely anonymously.

You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. Data Retention Period

dkok retains your personal information only for as long as it is necessary or legally required. The retention period depends on the following factors:

• The period your account remains active
• The legal retention period applicable to financial transaction records
• Fraud prevention and dispute resolution requirements
• The need to maintain records related to responsible gaming

After your account is closed, we will retain only the information that is essential to fulfil legal obligations.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, write to us at [email protected].

8.1 Right to Access

You may ask dkok at any time what information we hold about you. We will provide this information to you after verification.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may restrict or object to the processing of your information.

8.5 Right to Data Portability

You may request to receive your information in a standard, readable format.

8.6 Right to Withdraw Consent

Where processing of information is based on your consent, you may withdraw that consent at any time. This will not, however, affect the lawfulness of processing carried out before the withdrawal of consent.

9. Protection of Children & Minors

dkok's services are for users aged 21 or above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. If you are aware of such an incident, please notify us at [email protected].

10. International Data Transfers

dkok primarily provides services to the Bangladeshi market. However, for operational purposes some information may be processed or stored on servers located in other countries.

Whenever such a transfer occurs, we ensure that adequate data protection measures are in place in the destination country or organisation. The protection standards described in this policy are maintained in all cases.

11. Policy Changes & Updates

dkok may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed
• For significant changes we will notify you by email
• Continuing to use the site after an update will be considered acceptance of the new policy

We therefore recommend reviewing this page regularly.

12. Contact & Complaints

If you have any questions, comments or complaints about this privacy policy, or if you wish to exercise your rights, please contact our support team.

We take any concerns about your privacy seriously and aim to respond promptly. dkok is always here for you — to ensure a safe and transparent gaming experience.