dkok's Responsible Gaming
Commitment
A truly enjoyable gaming experience is one that stays controlled and mindful — your safety is our highest priority.
Why We Believe in Responsibility
dkok believes that online betting and casino gaming is a form of entertainment — not a source of income. Thousands of players across Bangladesh enjoy cricket betting, slots, and live casino on our platform every day. It is our responsibility to ensure that enjoyment never becomes a burden.
A mindful player knows when to stop, how much to wager, and where their limits are. dkok's responsible gaming policy is built to support that awareness. We want you to stay safe, stay happy, and enjoy every session.
Important reminder: Gambling is always entertainment — it is not a guaranteed source of income. Chasing losses by placing more bets can be dangerous. If you feel gaming is getting out of control, seek help now.
- Account registration is available to players aged 21 and above only
- Set your own daily, weekly, and monthly deposit limits
- Take a temporary break (cooldown) for a set period of time
- Full Self-Exclusion available — at any time
- 24/7 support in Bengali — via live chat and email
- SSL encryption and fair play are ensured at all times
Our Protection Tools
Set Deposit Limits
Decide for yourself the maximum amount you will deposit per day, week, or month. Limits take effect immediately once set; if you wish to increase a limit, a 7-day waiting period applies.
Cooldown (Break)
If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, logging in, betting, and making deposits will not be possible.
Self-Exclusion
If you feel you need a longer break from gaming, you can choose full self-exclusion. You can keep your account closed for 6 months, 1 year, or permanently.
Session Limits
Set a time limit for how long you play in one session. Once the time is up, dkok will automatically alert you or end the session, helping reduce extended play habits.
Activity History
You can view your complete deposit, withdrawal, and betting history at any time. Having a clear picture of your spending makes it easier to make informed decisions.
Support & Guidance
If you feel something is wrong, reach out to dkok's 24/7 live chat or email [email protected] in Bengali. Our team will help you take the right steps.
How to Recognise Problem Gambling
While gambling is meant to be a form of entertainment, it can sometimes develop into a habit or addiction. If any of the following apply to your life, it may be time to take notice:
- Repeatedly playing to try to recover money you have lost
- Constantly increasing the amount you bet, feeling unsatisfied without doing so
- Failed attempts to stop playing, or feeling irritable when you try
- Hiding your gambling from family or friends
- Gambling causing harm to your work, family, or health
- Taking on debt or spending your savings in order to gamble
If any of these signs apply to you, please contact dkok support right away. We are here for you.
How to Self-Exclude
The self-exclusion process at dkok is simple and quick:
- Go to Account Settings and open the "Responsible Gaming" section
- Select the Self-Exclusion option
- Choose your period — 6 months, 1 year, or permanently
- Confirm — it takes effect immediately
While self-exclusion is active, your account cannot be reactivated. If you wish to return after the period ends, you will need to contact support and a minimum 7-day reassessment period will apply.
For urgent help: [email protected]
21+ Age Policy & Minor Protection
To open an account at dkok, you must be at least 21 years old. Age verification is completed during registration. If there is any doubt about a user's age at any stage, we may request proof of identity.
Please be aware that underage members of your household do not access online gaming platforms. We recommend using parental control software on your devices.
- Always keep your account password private
- Log out at the end of each session, especially on shared devices
- Do not leave devices within reach of children or teenagers
- If you have any suspicion, notify our support team immediately
Ask Yourself a Few Questions
Before you play, ask yourself:
- Am I playing purely for entertainment?
- Can I afford to lose this amount?
- Am I staying within my pre-set budget?
- Can I accept a loss and walk away?
If the answer to any of these questions is "no", take a break for today. Remember — gaming is meant to be enjoyable, not stressful.
Managing Your Budget & Deposit Limits
The minimum deposit at dkok is ৳200 and the minimum withdrawal is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. As part of responsible gaming, we strongly recommend setting a fixed monthly budget that does not affect your day-to-day living costs.
Daily Limit
Set the maximum amount you will deposit each day. This is the most effective step to avoid impulse spending.
Weekly Limit
Set a weekly limit to keep your total spending for the week in check. This supports long-term financial protection.
Monthly Limit
Set a monthly budget and once that amount is reached, deposits will automatically stop. The best way to maintain financial discipline.
Remember: a bonus is an added benefit. dkok's welcome bonus is up to 120% (maximum ৳10,000), but always read the terms and conditions carefully before accepting any bonus and make sure you understand the wagering requirements. Do not deposit beyond your means in hopes of receiving a bonus.
How to Get Help
Gambling-related problems are a serious matter. You are not alone — dkok's support team is available 24 hours a day, 7 days a week. Help is available in both Bengali and English.
If you or someone you know is struggling because of gambling, do not wait — reach out now. Our team will help you with the right steps, setting limits, or self-exclusion — without judgment, with compassion.
Ways to Contact Us
Live Chat — for instant support from any page on the site
Email: [email protected]
Core Principles of Responsible Gaming
- Gaming is entertainment, not a source of income
- Always bet within your means
- Prioritise spending time with family and friends
- Never bet while intoxicated or under emotional stress
- Know your limits and stop in time
- Accepting a loss is not weakness — it is awareness
- A winning streak never lasts forever — keep that in mind
- Take a break when you need one — dkok will always be here
Choose dkok for safe entertainment
Cricket, slots, or live casino — enjoy it all responsibly. Read the FAQ for more information or speak directly with support.